Store Policies

Thanks for shopping with Elise Stelling Jewelry.
I’m happy if you're happy! If you’re not 100% in love with your purchase, I’m here to help.

Returns

You can return your purchase within 30 days from the day you received your order. If you received your purchase more than 30 days ago, unfortunately, refunds or exchanges will be unlikely.

You’re eligible for a return if your item is unused and in the same condition as you’ve received it. It has to be in its original packaging. I’ll also need proof of purchase or a purchase receipt.

Refund

Once received, your returned purchase will be inspected and I’ll notify you via e-mail that we’ve received your returned item. I’ll also let you know if your refund is approved or rejected.

If the return is approved, I will issue a refund to the original method of payment. The time it takes for you to receive the credit depends on your credit card issuer’s policies.

Items on Sale

Unfortunately, we won’t be able to offer refunds for sale items.

Exchanges

If your purchase is damaged or if you ordered the wrong size, we can replace the items for you. Please get in touch by sending us an email at stelling1@cox.net within 10 days after you received your purchase.

Shipping

Please mail your product to 

P.O. BOX 3073

Ketchum, ID 83340

to return your purchase.

You will be responsible for the shipping costs to return your products.
We recommend to ship the product via a traceable carrier and to keep the proof of shipment.

Shipping fees are non-refundable.  If your refund is approved, the cost of shipping will be deducted from the refund amount.